Refund Policy

Customer satisfaction is of utmost importance to us at Silksapphire. Our dedicated quality assurance teams thoroughly inspect your items before shipment, ensuring that our products meet the highest standards. If for any reason you are not satisfied with the items you receive, we are here to assist you with a refund or exchange. Our product quality is guaranteed.

Customer Satisfaction Guarantee:

At Silksapphire, we take pride in providing high-quality products and exceptional customer service. Our dedicated quality assurance teams thoroughly inspect your items before shipment to ensure that they meet the highest standards. We understand that your satisfaction is paramount, and if for any reason you are not satisfied with the items you receive, we are here to assist you with a refund or exchange. Our commitment to quality ensures that your experience with Silksapphire is nothing short of excellent.

Return Policy:

Your satisfaction is our priority, which is why we offer a flexible return policy. You have the right to return purchased items within 30 days from the date of receipt, provided that the items are in their original state (unopened and unused) and accompanied by a receipt or proof of purchase from Silksapphire. We want you to shop with confidence, knowing that if your expectations are not met, we are here to make it right. Please note that all sales items are final and cannot be returned.

Process of Return/Refund:

Initiating a return or refund is a straightforward process at Silksapphire. Here's what you need to do:

  1. Contact our customer service team within 30 days of the delivery date via email at contact@silksapphire.com or by phone at +44 730 055 5674. Provide your order details and reason for the return.
  2. Ensure that the items you wish to return are unused, in their original packaging, and accompanied by proof of purchase.
  3. Upon approval, we will send you an email confirmation and provide instructions on how to proceed with the return.
  4. Once we receive and inspect the returned items, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 24-48 hours and applied to your original method of payment.

Reimbursement Cases:

We are committed to ensuring that you are satisfied with your purchase. We can reimburse you in various cases, including:

  • The package arrived damaged (proof required).
  • The item arrived in extremely poor quality (evidence is required).
  • The order has gone missing.
  • In any case, you are not satisfied with your purchase, we will refund you.

Refund Status:

Upon approval of your refund, you can expect it to be processed within 24-48 hours. Please allow up to 30 days for the credit to be reflected in your credit card statement or original method of payment. If you experience any delays, we recommend first checking your bank account and contacting your credit card company.

Contact Us:

Your satisfaction is our top priority, and our customer service team is here to assist you every step of the way. If you have any questions about your return, refund, or any other concerns, feel free to reach out to us. You can contact us via email at contact@silksapphire.com or by phone at +44 730 055 5674. We are dedicated to resolving any issues and ensuring that your experience with Silksapphire exceeds your expectations.

Thank you for choosing Silksapphire. We appreciate your trust in our products and services, and we look forward to serving you again in the future.